Monday, April 14, 2014

Preventative Measures Go Above And Beyond At See Grins RV Repair In Gilroy


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A customer purchased a new ElkRidge 5th Wheel RV with a rear rack for extra storage. During See Grins RV Repair routine post-sale inspection, Smitty noticed that the storage rack was attached too close to the back wall of the RV. When the rack was folded up the motion of the Motor Home traveling down the road would cause the rack to bang back and forth against the wall while the driver would never hear the damaging noise.
During the customer's first outing there would be noticeable scratchinggouging and eventually the banging rack would create a hold and crack the fiberglass wall. The cracks would grow, leak water, rot wood,  damage the floor and loose overall structural strength.  A timely repair of this damage would require at best a time consuming and costly replacement of fiberglass, which could be covered by the factory warranty.
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With over 35 years experience in the Motor Home industry, Smitty knew the best action for all parties would be to fabricate preventive measures so this problem would never come about. The solution required increasing the storage rack stop position with metal and welding. After the fix was completed and painted, the modification looked like it came straight from the factory.
While this debit of valuable time and resources was put on the books of See Grins RV Service & Repair Center, it was the the most thoughtful action promising outstanding customer care that See Grins RV has a reputation for delivering.
Believe it or not, you can't loose when you purchase your RV from See Grins RV in Gilroy.1247681-0-1245001

Friday, April 4, 2014

Delivering Excellence One RV Repair At A Time

Leanna & Smitty are very well known and respected by most all RV manufactures for their RV Service & Repair knowledge, experience and customer advocacy.
Delivering excellence for their customer within the Motor Home, RVs and Travel Trailer industry has been their primary career for over 30 years each.
They are often heard saying, "That RV is not leaving our shop, until the job is done right."
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A Class C RV Like This One
For example, recently a retired couple purchased this fairly new Class C RV from See Grins RV in Gilroy. It was under warranty and had a very difficult to find propane leak within the stove. The RV manufacturer instructed Smitty to go through the entire stove and replace every seal and re-seal every joint. He knew this was extremely costly in time and would not address any manufacture defective parts such as hairline cracks that could fail in the near future.
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See Grins Service & Repair Replaced A Stove Like This One
The best solution for the customer was to replace the stove in the RV, and that's exactly what Smitty did. Knowing the full story and the possibility of future propane leaks the couple was grateful to have Smitty be their customer advocate to see that the job was done right!

Customer Satisfaction at See Grins RV Service & Repair Center

It's All About 100% Customer Satisfaction at See Grins RV Service & Repair Center in Gilroy.
Most folks don't know that when they purchase an RV at See Grins RV they get a number of serious perks. First and foremost, they can always count on See Grins RV as their most powerful customer ally who will always champion their needs when the other RV Dealerships simply give up.
See Grins RV customers don't have to worry about unforeseen repairs with the "Assurance & Peace Of Mind Policy" that protects the owner on unforeseen repairs, offered on select models. There's also a policy the provides 30 days or 500 miles of coverage on repairs needed on For Sale By Owner RVs, Motor Homes, 5th Wheels & Travel Trailers.
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RV Repair Inspection
Addressing the topic that's at the top of most shoppers list is the cost of the RV. See Grins RV performs competitive analysis using the Internet to gather data from other RV Dealerships.  This is how See Grins RV delivers the lowest price all around these parts. That's the best RV prices, apples to apples. And don't forget to ask about their "Low Price Peace Of Mind Policy". This is something you will not find at any RV dealership assuring you the best value even after purchase.
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Lowest Prices On Parts!
So, if want to see people grinning ear to ear, then talk so someone who purchased their RV from See Grins RV in Gilroy, CA. 

Monday, March 10, 2014

Wisconsin to See Grins Fleetwood Repair

In late 2013, Dean and Sue Meyer planned on going on an RV trip to California all the way from Wisconsin in their 2014 Fleetwood Bounder 35K Motorhome. They were aware of some warranty issues with their RV even before they got it, they knew they needed to have it fixed.
outside 35 k
2014 Fleetwood Bounder 35K Motorhome Like This One
Calling ahead to See Grins RV Service and Repair Center in Gilroy, CA  they were greeted by Maria on the phone. She did everything she could to make them feel "very welcomed."
Off Dean and Sue went on the 22 hundred mile drive from Wisconsin to California.
inside 35 k
Inside the 2014 Fleetwood Bounder 35K Motorhome Like This One
When arriving in California they made their way to See Grins. Ron, a service advisor, went over the RV's warranty needs, and even spotted out a few more they weren't even aware of.
Set to fix the RV back to the manufacturers specifications, Dean and Sue hopped on a plane back to Wisconsin.
Three months later, Sue and Dean were reunited with their Fleetwood. They were extremely satisfied with the quality of work that Tim the technician had performed.
Floor plan Fleetwood Bounder 35K motorhome
Floor plan Fleetwood Bounder 35K motorhome Like This One
Ron went over all the issues that they had repaired to make sure they were completely satisfied.

Friday, March 7, 2014

She went from knowing nothing about RVs to buying a fifth wheel in Gilroy CA.

Treva visited See Grins RV not knowing anything about RVs, but was interested in owning motor home. She met up with Bob W. in sales who sat down with her to learn all about what she needed and then provided lots of great options.
2005 NuWa 5th Wheel
2005 NuWa 5th Wheel
Sold at See Grins RV

After looking at many of different RV models, Treva fell in love with 2005′ NuWa 5th Wheel. Bob offered her a very price, but she didn’t have a truck to tow it so Bob said they would deliver the RV to her house and set it up at no cost.

Treva put a down payment on the fifth wheel and went home to do some research. She quickly learned that she got an unbeatable deal at See Grins RV, came right back the next morning and purchased her 2005 NuWa 5th Wheel.
Treva Got a 2005 NuWa 5th Wheel like this one.
Treva Got a 2005 NuWa 5th Wheel in Gilroy CA

Now it was time to deliver her 5th wheel, but it had a few problems and she needed her RV to be repaired, fast. There was a part that had been ordered for the east coast, but never came in. So Smitty found a local company to make the part. He kept on the company until it was completed so it could be quickly installed into her RV.

After the motor home was delivered it was discovered that the kitchen facet was leaking. The very next day See Grins RV sent out their tech Jase with a new facet and quickly installed it. Treva was delighted that Jase was clean and befriended her cat and dog.
A NuWa like this was purchased at See Grins RV in Gilroy, CA 95002
A NuWa like this was purchased at See Grins RV in Gilroy, CA 95002

Friday, February 21, 2014

Jane J went to See Grins RV to look for a nice used RV to take across the US.

Jane went to See Grins RV to look for a nice used RV to take across the US.

She fell in love with an 34 foot 2005 Chateau Class C motor home on a 5800 Chassis like this one.
See Grins RV service in Gilroy
See Grins RV service in Gilroy

Then she quickly drove down the road for her first road trip.

See Grins RVs are Serviced and Repaired in Gilroy, CA
See Grins Used RVs are Serviced Gilroy, CA

Afterwords Jane returned to Gilroy and had See Grins RV Service & Repair Center perform a number upgrades and improvements.


She was planning on doing lots of RV dry camping and needed to add a few solar panels to keep the Coach batteries charged.

Late night entertainment and Internet access were also very important so she added a top of the line Satellite system.
See Grins RV Repair, Service, Collision & Parts
Jane J got here used RV like this one from See Grins RV.

Jane also upgraded the RV holding tanks with a Sanity Flush system and several other important things she needed in her cabin. After all of that, she asked See Grins RV Service  to modify her Min Cooper as a tow behind including an RV braking system so as not to put any extra ware on her RV brakes.

See Grins RV Repair Center quickly got everything set up and working perfectly, Jane then sold her house and other items to embark on a grand road trip across the us. We wonder where she is now… ;-)

Huge RV Parts Department at See Grins, Gilroy CA (+playlist)